JERUSALEM – CUSTOMER SUPPORT SPECIALIST

🥇Customer support specialist🥇
Marketing66 is growing and looking for a Customer support full-time job located in Jerusalem.
We’re looking for an ambitious Product Support Specialist to join the B2C department at Marketing66.
Day to day you’ll support the product and marketing teams across general support and content tasks while learning and improving your professional growth.
As a Product Support Specialist – B2C at SimilarWeb, you will 👇:
✔️ Take ownership of all customer issues across platforms.
✔️Manage open tickets on Email support, app stores, and
websites.
✔️Troubleshoot problems and see them through to resolution.
✔️Escalate unresolved issues to the appropriate internal teams.
✔️Receive user feedback and generate ideas to increase customer
engagement.
✔️Document knowledge in the form of solution articles.
✔️Create, edit and proofread content.
✔️Work hand in hand with the Product Manager, QA, and R&D
engineers.
What will I bring to the team? 👇
◽ Exceptional verbal and written communication skills in English –
Must!.
◽ Excellent organizational and time management skills.
Incredible attention to detail.
◽ Team player but also independent, self-motivated, and proactive.
Internet & tech-savvy.
◽ Highly service-oriented with customer-facing skills.
It’s a Plus If You Have.
◽ Previous customer support experience.
◽ Experience with both Android, iOS apps as well as Desktop
Extensions.
◽ Knowledge in Zendesk and other customer support systems
including but not limited to creating macros, triggering, and
rules.
📤 Send your CV to: [email protected] 📤
– please mention the position. –
*Job is located in Jerusalem.